Getting Started with Fleety

Fleety is an AI-powered customer support platform that helps you provide instant, intelligent support to your users. Add chat widgets and ticketing systems to your website with just a few lines of code, powered by advanced RAG (Retrieval-Augmented Generation) technology that learns from your documentation.

Why Fleety?

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AI-Powered Responses

Advanced AI understands context and provides accurate answers based on your documentation.

⚡

5-Minute Integration

Copy-paste components into your app. No complex setup, no backend required on your end.

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Secure & Anonymous

Short-lived tokens, origin validation, and optional custom authentication to prevent abuse.

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Knowledge Base RAG

Upload your docs as ZIP files. AI automatically retrieves relevant context for each query.

Quick Start (3 Steps)

1

Create Your Project

After signing up, create a new project from your dashboard. You'll receive a unique project_id that identifies your integration.

Navigate to: Dashboard → Projects → Create Project

Save your project_id - you'll need it for integration!

2

Configure Project Settings

Set your allowed origins to prevent unauthorized use of your project:

https://yourdomain.com
https://www.yourdomain.com
http://localhost:3000  # For development

Only requests from these origins will be accepted by the Fleety API.

3

Integrate Chat or Tickets

Choose which widget you want to add to your site:

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**Chat Widget**
Real-time AI-powered chat with RAG
View Guide →](/content/docs/chat/index.html) [🎫
**Ticket System**
Support tickets with AI responses
View Guide →](/content/docs/tickets/index.html)

Important Concepts

🎟️ Anonymous Sessions

Chat widgets use short-lived anonymous tokens (5-minute TTL) that auto-renew. Users don't need accounts to get support. This is managed automatically by the components.

🛡️ Custom Authentication (Optional)

Want to restrict access to logged-in users only? You can wrap the widgets in your own auth guards and pass user context:

<!-- Only show to authenticated users -->
{#if $currentUser}
  <SupportChat projectId="your-id" />
{/if}

đź“Š RAG Knowledge Base

Upload documentation (ZIP with .txt, .md, .html, .csv, .json files) to your project. Fleety automatically chunks, embeds, and stores them in a vector database. When users ask questions, relevant chunks are retrieved and injected into the AI context.

What's Next?

Chat Widget Integration →Add AI-powered chat to your website Ticket System Integration →Enable support ticket submission and tracking API Reference →Direct API integration for custom implementations Manage Your Projects →Configure settings, upload docs, manage tickets